Sign up on the Ontrack website or the Ontrack app (Android and iOS), complete the digital KYC, choose a vehicle and plan, and pay online. You get a booking ID in the app and a confirmation on WhatsApp, SMS and email. You then pick up the vehicle from the Ontrack hub shown in your booking.
Bookings are made only through the Ontrack website or the Ontrack app. Both show the live price, any applicable deposit and plan details for each vehicle before you pay.
Yes. If you get stuck, call or WhatsApp +91 9148518401, or email info@on-track.in and our team will guide you through booking on the website or app. Support hours are 10 AM to 7 PM, every day.
Ontrack offers weekly and monthly plans. There is no daily or hourly plan. The minimum rental is 30 days for petrol vehicles, and 7 or 30 days for electric vehicles. Insurance and maintenance are included in every plan.
Most of our vehicles are rented with zero security deposit. For select vehicles or rental plans, a refundable deposit may apply. If one applies to your booking, it is shown on the website or app booking page before you pay. Any deposit is refunded when the vehicle is returned in proper condition, subject to amounts payable under our Terms of Use.
You pay the full rental for your chosen plan in advance, in a single payment, plus any applicable deposit. The exact amount is shown on the website or app booking page before you pay. Split or part payments are not accepted.
Yes, if a vehicle is available and your KYC is verified. Pick it up from the Ontrack hub shown in your booking. Handover usually takes 15 minutes to 1 hour depending on how busy the hub is.
No. We do not take advance bookings. Your pickup must be within 48 hours of booking, and if you do not pick up, the booking starts automatically 48 hours after it was made. Please book when you are ready to ride.
Not once the booking is confirmed. Special cases are reviewed by support one by one. You can take a different model at renewal, or cancel and rebook (cancellation fees apply).
Our support team can guide you through booking on the website or app: call or WhatsApp +91 9148518401, or email info@on-track.in.
Anyone aged 18 or above with a valid driving licence. A licence for motorcycle with gear (MCWG) lets you ride geared and gearless vehicles. A licence for motorcycle without gear (MCWOG) lets you ride gearless vehicles only.
A valid driving licence and a local address proof are mandatory. As ID we accept Aadhaar, passport, rental agreement or PAN. Bring your original driving licence, Aadhaar and local address proof at pickup.
KYC is digital. Your Aadhaar and driving licence are verified automatically. If automatic verification fails, a manual check is usually completed within 24 hours. A booking can be rejected for unclear documents, failed verification, blacklisting or unpaid dues.
No. Aadhaar works as ID, but a valid driving licence and a local address proof are mandatory. Without a valid driving licence we cannot rent you a vehicle.
No. PAN is one of the accepted ID documents, along with Aadhaar, passport or rental agreement. A valid driving licence and a local address proof are what is mandatory.
No. Original documents are only checked at handover. We never retain them.
No. A learner’s licence is not accepted. You need a valid permanent driving licence.
Yes. A valid driving licence issued in any Indian state is accepted, along with a local address proof. There are no special rules for students or outstation customers.
You cannot rent with an expired licence. If your licence expires or is revoked during a rental, your authorisation to ride the vehicle ends immediately.
Pay online through the Ontrack website or app using UPI, card or net banking. Support can also send you a payment link. All payments must go through Ontrack’s official payment methods only.
No. Rentals are paid online only. Cash is accepted only for damage settlement at drop-off. Never pay cash or send money to anyone at a pickup location for a booking.
Yes. UPI, cards and net banking are all accepted.
No. The full rental for your booking is paid in advance, in a single payment.
Yes. GST invoices are sent automatically by email and WhatsApp.
Current prices, any applicable deposit, EV per-km rates and included kilometres are always shown on the Ontrack website or app booking page. They can change, so please check there before you book.
No. There is no separate programme for Zomato, Swiggy, Blinkit or other delivery partners. Everyone gets the same standard offer, as shown on the booking page.
All dues are visible in the Ontrack app and are paid digitally through the app or website. Late payment attracts a per-day late fee on top of the rental, as set out in our Terms of Use. Unpaid dues can lead to blacklisting.
Petrol vehicles come with no kilometre limit, subject to our fair-use servicing policy: get the vehicle serviced on time. Electric vehicles are charged per kilometre. Weekly EV plans include some free kilometres, and monthly EV plans charge every kilometre with a weekly minimum. The current numbers are shown on the booking page.
For petrol vehicles, yes, as long as you service the vehicle on time. If you ride past the due service without getting it done, a per-kilometre penalty applies. For electric vehicles, kilometres are charged as shown on the booking page. You are never charged extra rental for riding more.
Yes. You can use the vehicle to earn your own livelihood, including delivery, courier and gig work. You may not sub-rent, re-rent or lend the vehicle to anyone. Insurance coverage depends on the vehicle, so ask support if you need to know what applies to yours.
No. Only the registered renter may ride the vehicle. Letting anyone else ride it, or sub-renting or lending it, ends the booking immediately. A pillion rider is allowed, and both rider and pillion must wear helmets.
No. Vehicles are for use within Bengaluru city limits only. Taking a vehicle outside the city without Ontrack’s prior permission ends the booking with no refund, and you are responsible for any costs that follow. EVs must always stay within the city.
Yes. Always follow the legal speed limit for the road. Riding above 60 km/h on any Ontrack vehicle attracts penalties, and repeated over-speeding in a booking leads to a ban from the platform. Details are in our Terms of Use.
Yes. Every vehicle has a GPS tracker. Tracking data is used for safety, recovery and operations and is shared with authorities only in case of theft, accident or a similar incident. Tampering with the tracker attracts a penalty.
Riding under the influence of alcohol or drugs is strictly prohibited at any point in the booking. It ends the booking immediately and carries penalties as set out in our Terms of Use.
Our vehicles are bought new and are rented to multiple customers over time, so you may get a new or a previously rented vehicle. Every vehicle is checked before it is handed over, and you inspect it yourself at pickup.
At the hub we verify your booking and documents and show you the vehicle allocated to you. Inspect it yourself. You and the hub executive both take photos and videos, plus a photo of you with the vehicle. Report any damage before you ride away, otherwise you may be held responsible for it.
Only courtesy fuel. A petrol vehicle has enough fuel to reach the nearest fuel station, and an EV has enough charge to reach the next swap station. Fuel is the rider’s responsibility.
You get one free service every 30 days. An extra service in the same 30-day cycle is chargeable. Anything beyond the free service, such as a water wash, is paid by you.
At an Ontrack hub (book a slot) or at a partner service station listed in the Ontrack app (walk-in). Service drop-off is usually same-day, about half a day.
Check the km sticker under the seat for your next service. There are no app reminders. Missing a due service on a petrol vehicle attracts a per-kilometre penalty, and engine seizure due to missed servicing attracts a penalty plus repair cost.
Contact support and raise a roadside assistance request: call or WhatsApp +91 9148518401, or email info@on-track.in. Within Bengaluru city limits, roadside assistance is free when the fault is Ontrack’s, and chargeable if caused by negligence such as a puncture, accident or damage.
If the fault is Ontrack’s and the breakdown runs beyond 24 hours, support will offer an extension or a vehicle exchange. There are no automatic free days.
Yes, within Bengaluru city limits. It is free when the fault is Ontrack’s and chargeable when caused by negligence, such as punctures, accidents or damage.
Tyre replacement due to normal wear and tear is on Ontrack. Punctures and tyre damage not caused by normal wear are paid by you.
Yes. Insurance is included with every rental. Coverage depends on the vehicle, so ask support if you need details for yours. You pay for anything the insurance does not cover.
Inform Ontrack first. For a major accident, inform the police too. Wear and tear is on Ontrack, but damage repairs are on you. For insurance claims, you pay what insurance does not cover, plus rental for the days the vehicle is in the workshop.
Inform Ontrack and the police immediately. Call 100, get the complaint number and file an accurate written complaint (FIR) at the nearest police station. You must cooperate with Ontrack and its insurer on the claim.
You do. Damage during your rental, including scratches and dents, is your responsibility, except normal wear and tear and damage recorded at pickup. Damage is estimated case by case; you get an estimate at drop-off and settle it before leaving.
You do. All challans during your rental are yours, with no handling fee. Challans that arrive after you return the vehicle are sent to you with evidence and must be reimbursed within 7 days. Unpaid challans keep you blacklisted until cleared.
Helmets are optional and we recommend bringing your own. You can also buy one at pickup, or rent one against a refundable deposit. Current amounts are shown on the booking page. A rented helmet returned cracked or broken forfeits its deposit. Helmets are mandatory by law for both rider and pillion.
A replacement key is chargeable, as set out in our Terms of Use. Inform support straight away.
From the Ontrack hub designated for your booking, as shown in your booking confirmation. Bring your original driving licence, Aadhaar and local address proof.
Handover takes 15 minutes to 1 hour, depending on demand and capacity at the hub.
Return it to the hub you picked it up from, during working hours, on or before the last day of your booking. Give the OTP to the hub executive. You get a booking-end confirmation by email, SMS and WhatsApp as proof.
No. We do not offer reverse pickup. Please return the vehicle to the hub.
Your booking is always with Ontrack, wherever you pick up. Pay only through the Ontrack website or app. If anything at a pickup location does not look right, report it to Ontrack support.
The minimum is 30 days for petrol vehicles and 7 or 30 days for EVs. After a weekly or monthly rental, you can extend by the day for up to 15 days, with a surcharge, or renew for another full plan.
Yes. Extend in the Ontrack app from 5 days before your end date until the end day. Extension is guaranteed while the vehicle is with you, and is charged at current pricing, not your original rate. If the app gives trouble, call or WhatsApp support.
Open your booking in the Ontrack app and choose the extend option, from 5 days before your end date. You can switch to a different model at renewal.
No. Plans cannot be switched mid-rental, and vehicles are not swapped during a booking unless the vehicle has a fault. You can take a different model or plan at renewal.
There is no grace period. A late return is charged that day’s rental, plus a surcharge, plus a per-day late fee as set out in our Terms of Use. Vehicle recovery can start 1 day after the due date.
Yes, but there is no refund for unused days.
Yes, any time before pickup, through support: call or WhatsApp +91 9148518401, or email info@on-track.in. Once you pick up the vehicle the booking is confirmed, and after that there are no cancellations or refunds. If there is an issue, Ontrack will fix it instead.
The cancellation fee is 5% of the booking amount if you cancel within 6 hours of creating the booking, and 15% after that.
Yes, for example for failed KYC or blacklisting. In that case Ontrack decides on a full, partial or no refund.
Approved refunds are processed within 7 days and reach your bank 7 to 14 days after that, to the original payment source.
If a deposit applied to your booking, it is refunded after you return the vehicle in proper condition, on the same refund timelines. It may be kept if a renewal payment is defaulted, the terms are breached, or the vehicle is not returned to the designated hub.
Ontrack support: call or WhatsApp +91 9148518401, or email info@on-track.in. Calling is the fastest. WhatsApp is handled by our bot, and email is answered within 24 hours.
10:00 AM to 7:00 PM, every day, unless a holiday is announced.
Say so on any support channel and a senior person will review your case.
Weekly and monthly plans with insurance and maintenance included, no deposit on most vehicles, no km limit on petrol vehicles, digital KYC, and support every day. Everything is booked and paid through the Ontrack website or app.
Ontrack is run by Ontrack Technologies Private Limited, registered in Karnataka. Every booking is made and paid through the official Ontrack website or app, and you get a booking ID plus confirmations on WhatsApp, SMS and email.
Ontrack does not do daily rentals. Our weekly and monthly plans are built for everyday commuting and delivery work, with insurance and maintenance included.
Renting avoids the upfront purchase, insurance renewals and maintenance planning that come with owning a vehicle, and you can stop after your plan ends. Buying is a long-term commitment.
An electric scooter runs on batteries instead of petrol. Ontrack rents the Honda Activa e:, which uses swappable batteries.
You don’t charge it at home. You swap the drained batteries for charged ones at a battery-swap station. Swaps are self-service using the vehicle’s RFID swap key. Swap stations are listed in the Ontrack app.
Swaps themselves are free and unlimited. You pay only the per-km charge for your plan, as shown on the booking page. The per-km charge is for energy, not the vehicle.
About 50 to 75 km, depending on the riding mode. Eco gives the longest range, then Standard, then Sport.
Swap-network roadside assistance can be sent to you. It is charged by the swap company.
Weekly EV plans include some free kilometres and charge for extra kilometres. Monthly EV plans charge every kilometre, with a weekly minimum kilometre commitment. The current numbers are always on the booking page. For a billing query, share a photo of the odometer showing total km (not trip A or B). The Km Usage screen in the app shows the same data.
Yes. EVs can be rented on a 7-day weekly plan as well as a 30-day monthly plan.
Yes. Servicing works the same way as for petrol vehicles: at an Ontrack hub or a partner service station listed in the app.
No. EVs must stay within Bengaluru city limits.
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