Frequently Asked Questions – Ontrack Bike Rentals
Renting a bike or scooter in Bangalore? Find all answers about zero deposit, rental charges, documents required, cancellation policy and customer support.
Well, you are already on our site so that's one step ahead. Kudos to you. Now, go to the login/signup page and complete the registration process. Once you are registered, go through the models and select a bike that you desire. Then, you may proceed to make the payment. For any queries or issues during this process, feel free to reach out to our customer support team.
You are about to get so very lucky! We don't take any security deposits. Once you select your bike model, you may proceed to the checkout page, and then make the payment to confirm the reservation of the selected bike.
We are super eco-friendly. No 'green' notes please! We only accept online payment.
We are not your doctors but we do care for you. You need to have a valid and original MVWG License or MVWOG (for gearless) before renting a bike
Did you know you aren't allowed to fly a plane until you are a licensed pilot. Trust me, two-wheelers don't fly but will make you feel like you are. To feel so, it is important to submit a signed photocopy of the MVWG or MVWOG License before you take a two wheeler on rent.
Oops, no. Not as of now, at least. But, do stay with us and see what we create next! We are awesome!
Eh, this is not a question but okay. No, we do not offer any bi-monthly or similar packages so you can't avail them.
Of course buddy. We have to take the good old fashioned route. You need to submit a signed photocopy of your valid DL (Motor Vehicle with Gear - MVWG or Motor Vehicle without Gear MVWOG) License and one of the following: Aadhar card, Passport, Pan card. Just to be clear if you are holding a learners licence, we will not be able to provide you service due to safety concerns.
OMG. We can't believe you asked this question. Eh, No. We are sorry. Our two wheeler price is already inclusive of the bike, its maintenance, a helmet, and insurance. You see, we do love you.
Old is gold my friend. So, no. There is no reduction in the monthly rent. However, we offer every bike on rent with no lock-ins. Now, that is damn good news for you, isn't it?
If the vehicle, after being booked, is cancelled by the customer prior to the scheduled slot of delivery/pickup, the customer will be liable to pay a convenience fee of 15% of the booking amount.
What about it? Oh yes this is a FAQ. Duh. Okay so currently we offer home delivery service for which you need to pay Rs. 500. We collect Rs. 500 for the convenience of doorstep pickup and in case of vehicle recovery, charges are Rs 500 along with the pending dues. These pick up and delivery charges are for a service radius within 25km. Any distance exceeding that, we charge additional Rs 20 per kilometre.
Do you know the song run for your life? Well, in this case don't even think about it. If your bike gets stolen just give us a call and ensure to visit the nearest cop station. You must get a written complaint out with 'actual' facts.
15 days? 1 and 5? Whoa you are on a roll here! No, you cannot reserve the bike for such a long period of time. Post making the payment you can reserve it for max 48 hours.
Well, Due to COVID restrictions we are not providing helmets. Please carry it by yourself.
Any breakdowns or incidents involving your bike (not you) should be reported to us immediately. Give us a call at +91 8033923788. We do offer roadside assistance within the city for minor breakdowns. But you need to be responsible for the bike in case of any damage and must bear the repair cost.
What is it? Shoot, you mean our policy? Right. The rental prices on our website is inclusive of a comprehensive insurance. You may go to our terms of use page to understand our bike rental insurance/liability policy in-depth.
Sorry buddy, the fee is non refundable. No exceptions at all.
Yup. 75 years. Oh you mean your age. Right. No there is no age limit as long as you have a valid DL.
You will have to pay per day rental fee for all the extended days.
?%#$@! Really? Well. We really did do our best.
Get in touch with us on our number 9148518401 or email us at info@on-track.in
No, using our vehicles for bike taxi-related services (such as Rapido, Ola Bike, UberMoto, etc.) is strictly prohibited.
If you're found using our vehicle for such services, a fine of Rs 5000 will be imposed and your account will be permanently blocked.
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Need Help with Bike Rentals?
Call us at +91-9148-518-401 or email info@on-track.in